Shipping policy

Shipping Policy

Processing Time
All of our products are made-to-order and typically ship within 2–4 business days. Orders with custom designs may take 4–6 business days. For bulk orders, please allow one additional business day per 10 units.

Shipping Destinations
We proudly ship both domestically within the United States and internationally.

Shipping Methods
We offer a variety of shipping options through USPS, UPS, and FedEx, including:

  • USPS First Class Package International

  • USPS Priority Mail & Express International

  • UPS 2nd Day Air & Ground

  • FedEx Ground

Free Shipping
Orders over $75 qualify for free economy shipping, which defaults to the most cost-effective option available at the time of shipment.

Tracking Information
Once your order ships, you’ll receive an email with tracking details to follow your package’s journey.

Local Pickup
Local pickup is available at checkout. Standard pickup hours are Monday–Friday, 9:00 AM to 5:30 PM. After-hours pickup can be arranged via locker—contact us to schedule.

Lost Packages
If a package appears lost, we will handle the claim and send a replacement once it’s officially deemed lost (minimum of 7 days with no tracking updates).
We are not responsible for packages marked as “Delivered” by the carrier but suspected stolen—please file a claim directly with the shipping provider in that case.

Damaged Items
If any items arrive damaged, please contact us within 48 hours of delivery and include photos of the damage. We’ll ship a replacement at no cost using the same shipping method.

Need It Faster?
Let us know if you’re on a tight deadline. We offer discounted express shipping upon request.

Delivery Times

General Information

Estimated delivery times are provided as estimates only and are not guaranteed unless an express shipping method (USPS Priority Mail Express or UPS 2 Day) is selected. Delivery times include production time plus shipping time. Selecting a faster shipping service does not speed up production time; only Rush Add-On charges can expedite production.

Express Shipping

For orders with USPS Priority Mail Express or UPS 2 Day, we guarantee delivery by the estimated date, provided there are no customer-related delays. Delays that void this guarantee include, but are not limited to:
  • Incomplete order information (e.g., missing design files)
  • Failure to approve designs in a timely manner
If an express shipping order does not arrive by the guaranteed date due to our error, a full refund will be issued. No refund exceptions will be made for orders that do not arrive by a customer’s hoped-for date if express shipping was not selected.

Returned Packages

If your personalized item is returned to us due to an incomplete, incorrect, or undeliverable shipping address, we’ll reach out via the email or phone number provided at checkout.
You will have 25 days from the date we contact you to provide an updated and accurate shipping address. During this time, we’ll hold the item and prepare it for reshipment.
Please note:
• Additional shipping fees may apply for resending the item.
• If we do not receive a response with updated information within 30 days, the personalized item will be discarded and cannot be refunded or reproduced, as it was custom-made specifically for you.
We strongly encourage double-checking your shipping information at checkout to ensure smooth delivery

Important Notes

  • We are not responsible for delays caused by shipping carriers, weather, or other external factors.
  • Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect addresses.
  • No refunds or replacements will be issued for orders delayed due to customer-related issues, regardless of shipping method.