About Us

At Everything Etched, we’re not just etching objects—we’re etching stories. Yours. Ours. Everyone’s. We’re on a mission to turn personalization into an everyday magic trick, blending cutting-edge tech with hands-on craftsmanship to make anything you love a one-of-a-kind treasure. From a tiny keychain to a family heirloom, we’re here to make the world more creative, more personal, and a whole lot more fun—one engraving at a time.

We’re not a trophy shop or a dusty Things Remembered knockoff. We’re a modern, tech-forward, AI-enhanced company selling experiences, not just services. With 11 years of success behind us, we’re rock-solid and ready to grow—think a new retail location in Arizona within two years and more states to conquer after that. Join us now, and you’ll be part of a story that’s etching its way to the top.

Your Mission

Turn every curious walk-in and online “hmm, can they do this?” into a flawless, on-time gift that leaves customers starry-eyed and shouting five-star praise from the rooftops.

Who You Are

You’re the kind of person who lights up a room—and a customer’s day—with equal ease. You’re a problem-solving, detail-loving, people-charming whirlwind who thrives in fast-paced, creative chaos. This isn’t just a job to you—it’s a launchpad to flex your passion for connection, craft, and making things just right.

• You’re a recent college grad or someone interested in trying something new, with a spark for creativity and customer service, ready to dive into a dynamic, supportive environment that’s all about growth.
• You’re a sales whisperer, guiding overwhelmed shoppers to “aha!” moments with engraving ideas that feel tailor-made.
• You’re a multitasking rockstar, juggling walk-ins, emails, and phone pings with a smile—even when the holiday rush hits.
• You’re a fixer before things break, spotting hiccups and swooping in with solutions (no cape required).
• You’re a typo’s worst nightmare, catching every stray comma or wonky date before it sneaks by.
• You’re the teammate everyone wants, jumping into packing or showroom sprucing without a second thought.
• You’re a tech tinkerer, playing with tools like ChatGPT to draft ideas or mock-ups, then polishing them to perfection.
• You’re hungry to grow, chasing mentorship, new skills, and a ladder to climb as your next big adventure.

What You’ll Do

As our Customer Experience and Order Specialist, you’ll be the heartbeat of our Scottsdale showroom—the one who keeps the magic flowing from “hello” to “wow, it’s perfect.” Here’s what your days will look like:

• Welcome walk-ins with warmth and a knack for turning “I’m just looking” into “I need this yesterday.”
• Dream up engraving ideas on the fly, making every customer’s vision a reality.
• Nail every order with speed and precision, typing details into our system like a pro (zero errors, all heart).
• Answer messages and phone buzzes within our ≤ 2-hour promise, keeping folks in the loop and grinning.
• Lead production huddles Monday, Wednesday, and Friday, rallying the crew around what’s hot and what’s next.
• Keep the order pipeline humming, catching delays early and fixing them fast with a cool head.
• Restock shelves (up to $800 per product) and keep the showroom sparkling—because beauty inspires beauty.
• Snap pics and stories of happy customers and their creations for our marketing stash—every order’s a tale worth telling.
• Learn the art of engraving from our expert team, and once you’ve mastered it, enjoy a raise to $45k with a $5k bonus.

Why You’ll Love It Here

• Craft Meets Connection: You’ll join a crew obsessed with quality, creativity, and treating every customer like VIP royalty.
• Room to Rise: With quarterly check-ins, a learning fund, and a clear shot at promotion, we’re invested in your future.
• Team Vibes: We celebrate every win—big sales, small triumphs—and we’ve got each other’s backs when it gets hectic.
• Space to Shine: You’ll have freedom to solve problems, tweak processes, and make our customer experience unforgettable.
• Work-Life Win: A 36-hour workweek means you’ll have time to chase your passions outside of work—because you deserve it.
• Skill Up, Cash Up: Master engraving with hands-on training, then score a raise to $45k plus a $5k bonus.

What We’re Looking For

• 2+ years in customer service or specialty retail—bonus points if you’ve worked with personalized goodies.
• Proof you’re a metrics maven, hitting goals like sales conversions, customer happiness, or on-time deliveries.
• Tech chops with order systems (Shopify, POS) and e-commerce platforms—Etsy experience is a cherry on top.
• AI comfort, like using ChatGPT to draft replies or ideas, then making them sing with your own flair.
• A sunny, can-do spirit that fits our founder-led, fast-moving vibe—low ego, high energy.
• A whatever-it-takes attitude, from packing boxes to snapping photos, because small teams win big together.

Extra Sparkle If You…

• Know your way around print production (lasers, sandblasting, printing—oh my!).
• Geek out over new tools and tech to streamline the day.
• Have an eye for showroom pizzazz or visual merchandising flair.
• Bring design flair for quick mock-ups in Illustrator or Canva (no masterpieces, just solid sketches).
• Ran your own Etsy shop.

Our Culture

We live and breathe six core values that make Everything Etched, well, us:

• Personal Ownership: Every order’s ours to nail—no passing the buck.
• Pride of Craft: We make stuff we’d brag about at dinner parties.
• Rapid Reliability: We’re fast, we’re flawless, and we don’t skip steps.
• Authentic Creativity: We bring our true selves—and wild ideas—to the table.
• Team First & Celebrations: We pitch in, lift up, and toast every milestone.
• Empowered Problem-Solving: We spot the snag, fix it, and share the win.

Logistics & Perks

• Schedule: Tuesday–Friday, 9:30 am–6:00 pm, Saturday, 10:00 am–2:00 pm (weekend hours to catch the weekend crowd).
• Location: 100% on-site in Scottsdale.
• Pay: $40k base + up to $5k bonus (paid quarterly, tied to your wins). After engraving training, you’ll jump to $45k with a $5k bonus.
• Hours: Just 36 hours per week, leaving you room to live your life.
• Benefits: 50% company-covered health & dental, 2 weeks PTO, 40% employee discount.
• Reports to: Operations Manager (one of our founders, for now!).

Your Growth Story

• 0–3 Months: Master the showroom, order entry, and our customer vibe.
• 4–18 Months: Own key metrics and pitch a game-changing customer experience idea.
• 18–36 Months: Mentor part-timers and take charge of inventory planning.
• 36–42 Months: Step up to Store Manager, leading the customer crew and production flow.

How to Apply

Ready to make every interaction a masterpiece and help us etch the world with personality? Send your resume, a note about why this role lights you up, and any creative goodies you’re proud of.