Refund policy

Return & Refund Policy

At Everything Etched, each item is custom-made with care. Because of the personalized nature of our products, we are limited in what can be returned — but we’re committed to making it right if something goes wrong.

Personalized & Custom Orders

Due to their unique nature, custom or personalized items are not eligible for return or refund unless:

  • The item arrives damaged or defective

  • There is an engraving error caused by our team

We do not offer refunds for customer-approved typos, such as misspellings or incorrect dates. All custom designs are sent for approval prior to engraving, and the final approved design is what will be produced.

If a replacement is needed, we will send a new item at no cost to you using the same or comparable shipping method as the original order. If you choose not to receive a replacement, we will issue a refund for the defective item only (excluding shipping).

Non-Personalized Items

We gladly accept returns and exchanges on non-personalized items.

  • Contact us within: 5 days of delivery

  • Return items to us within: 10 days of delivery

  • Return method: Mail to our provided return address (customer is responsible for return shipping unless the item is defective)

Once your return is received and inspected, we’ll issue a refund to your original payment method.

Cancellations

We begin processing orders quickly to meet turnaround times. Cancellations are only accepted within 12 hours of placing your order. After that, the order is locked in for production.

Damaged or Defective Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include clear photos of the damage or issue. We’ll respond promptly with a resolution.

Late or Last-Minute Orders

We strongly encourage customers to order well in advance. While we will replace any item that meets our damage or error criteria, we cannot expedite replacements or refund entire orders if timing issues arise for last-minute gifts.

 

Delivery Times

 

General Information

Estimated delivery times are provided as estimates only and are not guaranteed unless an express shipping method (USPS Priority Mail Express or UPS 2 Day) is selected. Delivery times include production time plus shipping time. Selecting a faster shipping service does not speed up production time; only Rush Add-On charges can expedite production.

Express Shipping

For orders with USPS Priority Mail Express or UPS 2 Day, we guarantee delivery by the estimated date, provided there are no customer-related delays. Delays that void this guarantee include, but are not limited to:
  • Incomplete order information (e.g., missing design files)
  • Failure to approve designs in a timely manner
If an express shipping order does not arrive by the guaranteed date due to our error, a full refund will be issued. No refund exceptions will be made for orders that do not arrive by a customer’s hoped-for date if express shipping was not selected.

Important Notes

  • We are not responsible for delays caused by shipping carriers, weather, or other external factors.
  • Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect addresses.
  • No refunds or replacements will be issued for orders delayed due to customer-related issues, regardless of shipping method.